Contact support

Email support@aihittheroaddude.org for product, billing, privacy or content concerns.

A video is still processing

Open My videos to see its current status. Include the task reference and approximate submission time in your message. Avoid submitting the same request again while a provider response is being checked.

A purchase or credit issue

Include the order reference, purchase date and the email used for your account. Never send a password, verification code or full card number. Confirmed failed generations release their reserved credits; a pending task is reconciled before settlement.

Privacy and deletion

You can request deletion of a result from My videos and delete your account in profile settings after active tasks finish. For other requests, tell us which account or media reference is involved. We may need to confirm account ownership before acting.

Report abuse or a rights concern

Identify the relevant page or media reference, explain the issue and provide contact details. For copyright concerns, identify the protected work and your relationship to the rights holder. Do not attach illegal material or identity documents to an initial message. See the report and appeal process.

Support is handled by the site’s independent operator, XU ZHENYU. We do not promise an immediate response or a fixed generation turnaround.